- To be treated with respect and courtesy.
- To have privacy, confidentiality and dignity respected.
- Receive clear understandable information about your treatment and care. Ask questions if you are unsure.
- Know the name of the person treating you and their professional capacity.
- To be kept informed on waiting times, delays and cancellations.
- If you desire you can be accompanied by a friend or relative during consultation or examination.
- You have the right to refuse treatment—the consequences of refusing treatment will be made clear to you.
- Provide feedback which will help us improve the quality of care we offer in the future.
- We appreciate reasonable conduct from patients, relatives and friends.
- To provide full information about past or present illness and other health matters which will aid treatment.
- To confirm that you understand the treatment being provided and course of action.
- To follow treatment plans recommended. The patient is responsible for consequences of refusing treatment or not following professional advice.
- Notify the appropriate member of staff if you cannot make an appointment—alternative arrangements can be made, benefiting others.
- Consider participating in education, training and research.